Privacy policy

Updated October 7, 2026.

MenerDesk helps service businesses answer calls, organize service requests, manage appointments, and send invoices. MenerAI operates MenerDesk on behalf of participating businesses.

Information we handle

We store business and account information, customer names and contact details, service addresses, call summaries and transcripts when available, appointment details, and invoices. Call audio and call processing may be handled by the voice provider according to the business’s configuration. MenerDesk does not process payment cards.

When you contact us through the website, we use your name, email, optional business name, and message to respond to your inquiry and send a confirmation email. These inquiries are handled through our email provider and support inbox.

How the information is used

Information is used to provide the requested front desk and job workflow, authenticate users, send service messages, and troubleshoot delivery. Participating businesses decide how they collect customer information and must provide appropriate call and AI disclosures.

Service providers

We use Clerk for account authentication, Railway for application and database hosting, Retell for AI phone conversations, Resend for email, and the configured messaging provider for texts. When a business connects Google Calendar, we use the granted access to check availability and synchronize appointments. Refresh tokens are encrypted on the server.

Google account and Calendar information

Google sign-in uses your name, email address, and profile to identify your account. Connecting Calendar is a separate, optional authorization. We use Calendar access to check availability, detect appointment conflicts, and create, update, or cancel the appointments you manage through MenerDesk. Existing Calendar event information is used to check conflicts, rather than copied into your customer records.

Google information is used to provide these features. We do not sell it, use it for advertising, or use it to train AI models. Its handling follows the Google API Services User Data Policy, including its limits on permitted use. You can disconnect Calendar in business settings or revoke access in your Google account. Contact MenerDesk support to request deletion of retained records.

Access and retention

Authorized members can access their own business’s records. Public invoice links can be viewed by anyone who has the link, so treat them as private. Records are retained while needed for the service and the business’s recordkeeping. Contact us to request access, correction, disconnection, or deletion; invoice retention and other obligations may limit deletion.

Questions

Contact MenerDesk support for privacy requests or questions about your information.